SuitYourselfMenswear.com allows returns most new, unopened items within 30 days of delivery for a full refund less shipping cost. Hats purchases are non-refundable (exchanges only). If there are any signs of wear, we reserve the right to refuse the exchange. Shipping back to the customer is at their expense. Special order items will incur a 15% restocking fee. (Special order items include items and or size that we don't have listed online.) Returns after 30 days will be issued a store credit and will incur a 15% restocking fee. We'll pay the return shipping costs if you received an incorrect or defective item. SuitYourselfMenswear.com understands that purchasing online is more convienient, sometimes the fit and size maybe harder to guage. When you purchase and it doesn't fit, we will exchange for the appropriate size immediately (subjedt to inventory availablity) less the shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
SuitYourselfMenswear.com can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our company is based in Columbia SC therefore shipping times may vary according to our stores personal inventory as well as inventory from our specified manafacturers. Shipping cost and delivery time may also vary according to the manufacturer location and schedule.
For shipments to Alaska, Hawaii, and Puerto Rico a $12.00 shipping surcharge will be applied to the total value of the order.
When free shipping promotion is offered, it is excluded from Alaska and Hawaii as well as international shipping.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.